Travel Agent Jake is part of Club Voyages, whose privacy notice below covers how your personal information is collected and used when you book a holiday with us. This is separate from our website's own Privacy Policy, which covers cookies, analytics and how travelagentjake.co.uk itself is used.
Club Voyages is committed to respecting your privacy and protecting your personal information. This privacy notice sets out when we collect personal information about you, what types of personal information we collect, our legal basis for using your personal information, how we keep it safe, who we share personal information with, marketing communications, data retention, your rights and choices about the personal information that we hold, how to contact us, and how to make a complaint.
This privacy notice has been updated to reflect GDPR (the General Data Protection Regulation) which came into effect on the 25th of May 2018.
We collect personal information about you whenever you make a booking or otherwise interact with us in person or via telephone, our websites, email or other contact methods (whether directly with us or through agents acting on our behalf).
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we will treat the combined data as personal data which will be used in accordance with this privacy notice.
We collect the following special categories of personal data about you. Details about your dietary requirements, which may disclose your religious or philosophical beliefs; your health; and your nationality, which may disclose your race or ethnicity.
We collect and process the above data only where it is strictly necessary to do so in order to deliver the travel service that you have purchased. Furthermore, we will only collect and process the above special categories of sensitive personal data where you have provided us with your explicit consent to do so.
You are not under any obligation to consent to us processing your sensitive personal data. However, without your consent, we won't be able to make the necessary arrangements to provide the travel services that you have booked or are attempting to book. As a result, if you do not provide your consent, we will be unable to proceed with your booking.
If you are happy to consent to our use of your sensitive personal data, you will also be able to withdraw your consent at any time. However, as this will prevent us from providing the travel service you have booked, we will be required to treat any withdrawal of consent as a cancellation of your booking and the cancellation charges referred to in our booking conditions will become payable.
You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you make a booking of travel services, create an account on our website, subscribe to our newsletter or other publications, request marketing to be sent to you, enter a competition, promotion or survey, leave us a review or give us some feedback, or submit a web enquiry.
We will only process your personal information where we have a legal basis to do so. Depending on the circumstances, the legal basis will almost always be one or more of the following: so that we can make and fulfil your booking or otherwise perform our contract with you; because it is in our legitimate interests to use your personal information to operate and improve our business as a travel agency; to comply with a legal obligation; to protect the vital interests of you or another person; or because you have consented to our using your information for a particular purpose.
Protecting the confidentiality and integrity of your personal data is a responsibility that we take seriously at all times. We use appropriate technical and organisational measures to help to keep personal data secure against unauthorised or unlawful processing, and against accidental loss, destruction, or damage.
When you book or register with us, we will ask if you would like to receive marketing communications. If you have previously agreed to receive marketing communications, we may send you relevant offers and news about our products.
You can change your marketing preferences by contacting us in any way or by using the "unsubscribe" link in our marketing emails or by replying STOP to our marketing text messages, or UNSUBSCRIBE / STOP to our WhatsApp marketing messages.
We will respect your choice as to what communications you wish to receive and the methods by which you are sent them.
We will keep your personal data for only as long as it is necessary for the purposes set out in this privacy notice. For example, after travel we will keep the information related to your booking so that we can respond to any complaints and fulfil our record keeping obligations. After this time, we will securely erase or anonymise personal data.
You can ask us for a copy of the information that we hold about you. You can also ask us to correct any information which you don't think is correct or to delete the information we hold about you. To comply with these requests we may need you to confirm your identity by providing documents or additional information.
If you have any concerns about our use of your personal information, you can make a complaint to us at:
Data Protection Manager
Club Voyages Ltd
Granville Hall
Granville Road
Leicester
LE1 7RU
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO's address is:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: www.ico.org.uk